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Please read thoroughly through the Limited Warranty section of your Gainward Installation Guide.
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| 2. |
Please download the Error Description Form ( PDF / Word / Zipped PDF ), and fill it out to the best of your ability. This form will help us identify the problem on your Gainward product much quicker, and resolve it.
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| 3. |
Please call our Technical Support department to request an RMA number.
The elephone number to call is +49-89-89839-445.
You can reach us from Mondays to Fridays from 9am until 13pm C.E.T.. Of course, you can request an RMA number with our Technical Support department by sending us an E-Mail at
rma--at--gainward.de.
About any Technical queries you can
contact support--at--gainward.de
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| 4. |
Remove the defective Gainward product from your PC, and place it in an anti-static bag. (This is the shiny little bag that your Gainward product was packaged in) Never use an ordinary plastic bag, as electrical discharge may occur.
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| 5. |
Put the Gainward product in a sufficiently sized, well cushioned, sturdy cardboard box, along with the completed Error Description Form ( PDF / Word / Zipped PDF ) and and a copy of proof of purchase. Please make sure that your current shipping address is included on the Error Description Form.
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| 6. |
Write your RMA number in large letters right beside the address label on the outside of the parcel you are sending to us.
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| 7. |
Off it goes!
Important note. You need to cover all the shipping cost to us. Our Technical Support department has orders to reject any RMA shipment that is not fully paid for!
Do not forget to include a copy of a valid proof of purchase.
Please send all defective goods to the following address
Gainward Europe GmbH
RMA Department / Technical Support
Lochamer Strasse 29
Rückgebäude
82152 Martinsried/München
GERMANY
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Only completed RMA-requests will be processed.
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The freight cost for the returned product will be payed by Gainward, the freight to Gainward is to be payed by the customer.
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Please assure that the carton returned to our RMA-department is marked with the RMA-number in a clearly visible way.
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Returned products without a valid RMA-number and/or with insufficient payed freightcosts will not be accepted by Gainward.
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A copy of the invoice/receipt from the place of purchase must be included.
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Your RMA-number is valid for 30 days.
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If the product return is not defect/broken we will charge the customer a investigative fee, therefore - please test the product properly before returning it to us. |
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